FAQs

We’ve answered your frequently asked questions below. 
If you need any more information please contact us, we’re happy to help!

What does it cost?

It’s free to register for an Intelliprint portal. You’ll only pay for the mail you’d like to print and post with us. If you choose to use Intelliprint to send out your letters, you’ll pay from as little as 43p per letter*. The price includes printing, packing, mailing and reporting, and with no minimum spend to commit to, you only pay for exactly what you print.

*price of a single page document sent 2nd class. For further details visit our price page here

How much can I save by switching to Intelliprint?

If you’re currently franking mail you not only have to contend with the cost of sending each letter you also have to take into account the running costs of a franking machine, the manual labour involved, the cost of paper and envelopes, and the click charge on your office printers.

Our calculator will give you an estimated saving if you choose to switch to Intelliprint. We think you’ll be amazed at how much you can save by outsourcing your mailroom to us.

Is Intelliprint safe to use?

Yes. We are the proud owners of ISO accreditations 27001, 14001 and 9001 so you can rest assured that anything you send to us is produced securely, at quality and without unnecessary risk to the environment.

We understand that you may need to send us personal data that needs to be kept secure; we are fully GDPR compliant with an in house data protection officer.

What paper and envelopes do you use?

Our standard pack is A4 letters on 90gsm uncoated paper and C5 white windowed envelopes but we can accommodate bespoke requests too. Your Intelliprint Account Manager will be on hand to discuss your options and ensure your unique portal is pre-set with any pack formats you’d like to use.

How long will my mail take to arrive?

All orders received before 3pm, Monday to Friday will be printed and posted the same day. Our most popular service is Royal Mail 2nd class which typically takes 2-3 working day but you have the option to set your postage if you’d prefer to send 1st class for example.

Need a batch of letters to be posted in, say a week’s time? No problem. You can easily schedule the postage date when you set up your job if you don’t want it to go straight away.

How can I keep track of any mail I send out through Intelliprint?

With ease from within your portal. Once your mail has been scanned out for delivery, you’ll be able to see this from the accounts tab within your portal.

What if some letters can’t be delivered?

If we have issues with processing any of the files that you upload then your Intelliprint Account Manager will be in touch within 24 hours to let you know that you need to re-upload.

Is Intelliprint environmentally friendly?

Yes. We operate under ISO14001 to ensure that we minimise any negative impact that printing and mail could have on the environment.

We also contribute to the Woodland Carbon Scheme organised by The Woodland Trust. For every tonne of paper we purchase we pay the Woodland Trust £8.50. This contribution goes towards the replanting of trees on land acquired for this purpose.

By using Intelliprint you can actually contribute to helping the environment!

How do I pay for Intelliprint?

When your dedicated Intelliprint Account Manager gets in touch with you, they’ll complete the set up of your account and set you an agreed credit limit. You’ll have the option to spend up to your credit limit and will be invoiced monthly on 30-day payment terms. As part of the registration process a credit application form will need to be completed and signed via e-signature.

If you’d prefer not to go down the credit route, there is an alternative option to pre-load your account with our ‘payment on account’ option. If you opt for this, you will be notified when this is due to run out.

Will I be contractually obliged to use Intelliprint?

Absolutely not. There’s no minimum order and you can choose to use Intelliprint as little or as often as you need to. From 1 to 1 million letters, we can support you. The choice is completely yours.

If I get stuck with Intelliprint, what do I do?

Call us! We have a dedicated team of account managers who are more than happy to help if you need any support with the Intelliprint portal. Our team are on hand 9am to 5pm, Monday to Friday. Call 01132246910 to speak to one of our friendly account managers.