Question 1

What is hybrid mail?

Accepted Answer

Hybrid mail is a service that combines digital document submission with traditional physical mail delivery. You upload your documents digitally to our platform, and we handle the printing, enveloping, and posting for you. This eliminates the need for printers, envelopes, stamps, and trips to the post office.

Question 2

How does Intelliprint's hybrid mail service work?

Accepted Answer

Our process is simple: 1) Upload your documents to our secure platform, 2) Specify delivery preferences and options, 3) We print your documents on high-quality paper, insert them into envelopes, and 4) Post them via Royal Mail. You can track your mailings through our dashboard.

Question 3

What types of businesses use Intelliprint?

Accepted Answer

Organisations of all sizes use our services, from small businesses to large enterprises. We serve various sectors including healthcare, finance, legal, education, property management, utilities, and government agencies—any organisation that sends regular mail can benefit.

Question 4

What are the primary ways to use Intelliprint for sending postal mail?

Accepted Answer

Intelliprint offers several methods for sending mail: 1) Hybrid Mail API: Automate letter printing and mailing by integrating with existing systems. 2) Print Driver: Download our application that integrates with your computer's print function—select 'Intelliprint' as a printer to send documents for printing and posting. 3) Sync App: A Windows application that monitors designated folders and automatically uploads documents for mailing. 4) Dashboard Letter Builder: Compose and send one-off letters using our web interface's WYSIWYG editor. 5) Postcard Builder: Design and send postcards with our dedicated tool that supports variable data merging.

Question 5

How much does your hybrid mail service cost?

Accepted Answer

Our standard hybrid mail service starts from 79p per letter, including printing, envelope, and standard postage within the UK. Volume discounts are available, and you can find full pricing details on our pricing page.

Question 6

Do you charge a setup fee or monthly subscription?

Accepted Answer

No, we don't charge any setup fees or require monthly subscriptions. You only pay for the mail you send, making our service accessible for businesses of all sizes with no minimum spend requirements.

Question 7

Are there any hidden costs?

Accepted Answer

No, our pricing is transparent with no hidden fees. The price you see includes document printing, enveloping, and standard postage. Optional extras like colour printing, additional pages, or special delivery options are clearly priced on our platform.

Question 8

How does Intelliprint handle pricing and billing?

Accepted Answer

Intelliprint emphasises transparent pricing with no hidden fees. The platform provides a clear breakdown of costs, including VAT, before submission. We offer two main payment options: 1) Credit System: Prepay credit to your account for mailing costs. 2) Pay Later: Larger companies may qualify for direct debit or invoicing based on monthly usage, subject to setup and evaluation. Account owners and admins can view balances, add funds, manage payment methods, and access invoices in the billing section. Refunds are automatically processed for cancelled letters that are still in the 'waiting to print' status.

Question 9

What file formats do you accept?

Accepted Answer

We accept PDF, Word documents (.doc, .docx), and RTF files for general use. For postcards, you may also upload image files in PNG or JPG format. PDF is our recommended format to ensure formatting consistency.

Question 10

Is there a limit to how many documents I can send?

Accepted Answer

There's no practical limit to the number of documents you can send. Our platform is designed to handle both small batches and large mail runs efficiently. For very large volumes (over 10,000 items), please contact us for optimised processing.

Question 11

What features are available for customising my mailings?

Accepted Answer

Intelliprint offers extensive customisation options: 1) Flexible Letter Creation: Create single or multiple letters, with options to split large documents based on page count or unique phrases. 2) Custom Branding: Upload and apply custom letterheads and backgrounds to your documents. 3) Additional Documents: Include extra inserts with your letters, controlling their order and appearance. 4) Print Options: Choose between single-sided, double-sided, or mixed printing, with page range specifications and premium print quality available. 5) Postage Options: Select from various Royal Mail services including first class, second class, signed for, special delivery, and international options. 6) Address Handling: Auto-map address fields from CSV files with manual adjustment capabilities and address positioning features.

Question 12

How secure is your service?

Accepted Answer

Security is our top priority. We're ISO 27001 certified for information security management. All data is encrypted in transit and at rest, and our facilities have strict physical security measures. Your documents are automatically deleted after processing according to our data retention policy.

Question 13

Are you GDPR compliant?

Accepted Answer

Yes, we're fully GDPR compliant. We act as a data processor for the information you provide, and we have comprehensive policies and procedures to protect personal data. You can review our Privacy Policy and Data Processing Agreement for more details.

Question 14

What security and reliability measures are in place?

Accepted Answer

Intelliprint prioritises security with multiple safeguards: 1) Secure Authentication: Our API uses HTTP Bearer authentication with API keys to ensure secure access. 2) Confidentiality Options: Mark print jobs as 'confidential' to restrict visibility within teams to only the user who uploaded the document. 3) Error Handling: Comprehensive error messages and standard HTTP status codes for smooth troubleshooting. 4) Data Management: Undelivered mail is scanned with return reasons noted in the system, and print job data is generally retained for a specified period.

Question 15

How does Intelliprint handle the printing and mailing process?

Accepted Answer

Once a print job is submitted and confirmed (or a document is sent via Print Driver or Sync App), Intelliprint aims for same-day printing and mailing for letters submitted before 3 PM (Monday to Friday, excluding bank holidays). The process includes printing documents, enclosing them in envelopes for letters, and posting via your selected Royal Mail service. Users can track the status of postal items in the 'print history' tab. For signed for and special delivery services, tracking numbers are provided.

Question 16

How long does it take for first class mail to be delivered in the UK?

Accepted Answer

Royal Mail aims to deliver First Class mail within 1-2 working days after posting, including Saturdays. At Intelliprint, documents uploaded before 3 PM on working days are typically printed and posted the same day, entering the Royal Mail network that evening. This means the total time from submission to delivery is usually 2-3 working days for First Class mail. However, during busy periods such as Christmas or other peak times, delivery may take longer. For time-critical documents, we recommend using Royal Mail Special Delivery which offers guaranteed next-day delivery with tracking.

Question 17

How can I integrate Intelliprint with my existing software or workflows?

Accepted Answer

Intelliprint provides a robust Hybrid Mail API that can be integrated into various software systems. The API uses HTTP Bearer authentication with API keys for secure access. It supports predictable URL structures and allows for programmatic creation and management of print jobs. SDKs are available for different programming languages (Browser JS, Node.js, PHP) to simplify integration. Alternatively, the Print Driver and Sync App offer simpler, application-based integration methods for users who prefer not to work directly with an API.

Question 18

How can I test Intelliprint without incurring actual mailing costs?

Accepted Answer

Intelliprint offers a testing mode. When using the API, set the testmode parameter to true when creating a Print Job. Test print jobs are not charged, even if confirmed, and are never physically sent. These test jobs are kept separate from live print jobs and are deleted after a week. The Print Driver and Sync App also support test mode submissions. To view test submissions in the Intelliprint interface, enable test mode within the platform.

Question 19

What kind of support and resources are available?

Accepted Answer

Intelliprint provides comprehensive support through multiple channels: 1) Dedicated Support Team: Available to address queries and resolve issues promptly via live chat. 2) API Documentation: Detailed documentation with examples and error code explanations for developers. 3) FAQ Page: Covers common inquiries about service usage, pricing, and technical issues. 4) Demo Options: Guided walkthroughs of the platform and its features. 5) In-Platform Resources: Introductory videos, letter templates, and links to API information and the letter builder.

FAQ Categories

Still have questions?

Frequently Asked Questions

Hybrid Mail Service

Pricing Information

API Documentation

Security & Compliance

Contact Support